Shipping policy

Thank you for shopping with WING LAM NICOLE HON. We offer a curated selection of premium household and catering tableware for global consumers. We prioritize meticulous order handling and transit protection for all fragile tableware goods, aiming to deliver every order with accurate item fulfillment, intact product condition and reliable delivery timelines.

1. Order Processing Time

All confirmed tableware orders will go through internal verification, fragility-focused packaging and formal processing within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak shopping seasons and promotional surges with high order volumes, standard processing schedules may be extended slightly. Customers will receive timely alerts in case of notable shipping delays.

2. Shipping Rates and Delivery Estimates

Shipping fees applicable to all tableware purchases are automatically calculated and clearly displayed on the checkout page before payment, ensuring full transparency of all logistics costs for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery periods are non-binding estimates. Actual parcel arrival speed may fluctuate due to courier operational delays, customs inspection progress, unfavorable weather scenarios, global logistical limitations and destination country holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your tableware order is fully packed and dispatched from our warehouse, you will receive an automated shipment confirmation email that includes exclusive parcel tracking data.
Real-time tracking status and logistics updates will generally be activated and accessible for online checking within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.

4. Address Liability & Transit Exception Handling

Customers are solely responsible for verifying the accuracy and completeness of recipient shipping details during checkout to prevent misdelivery, parcel returns or transit loss. WING LAM NICOLE HON assumes no liability for delivery failures caused by incorrect or incomplete customer-provided addresses. Any parcels returned due to address errors will be subject to additional reshipping fees borne by the buyer.
If your tableware parcel is confirmed lost during cross-border transit, please contact our support team within 7 days of your expected delivery date to initiate a formal logistics review. For orders arriving with broken, scratched or defective tableware items, please submit a support ticket with clear photos of damaged goods and packaging within 48 hours of delivery. Our team will investigate and resolve the issue promptly.

5. Tableware Maintenance Usage Disclaimer

Every tableware product is fitted with dedicated maintenance guidelines covering scientific cleaning, daily use and proper storage methods. All utensils must be used and maintained in accordance with official instructions. WING LAM NICOLE HON is exempt from liability for product breakage, corrosion, fading or structural damage resulting from improper cleaning, high-temperature disinfection, unauthorized modification or user misuse.

6. International Shipping and Customs Provisions

Cross-border shipments of tableware items may incur import duties, customs tariffs and other clearance fees based on local government regulations of destination territories. All such additional charges are the exclusive responsibility of customers and are not included in product prices or standard shipping fees.

7. Contact Information

For any inquiries or clarification regarding this Shipping Policy and your order logistics status, please connect with our professional customer service team via the official details below:
Trade Name: WING LAM NICOLE HON
Phone number: +852 2553 7370
Email: info@tavionex.shop
Physical address: 126 Ap Lei Chau Main Street, Ap Lei Chau, HK, Hong Kong SAR China